Take 2

Welcome to Ally's Live Chat. Thanks for joining us! A Customer Advocate will be with you in a moment. You are number 1 in the queue. Thank you for waiting.

You are now chatting with 'Dianna'

Dianna: Thank you for chatting with me today. How can I help?

Me: hello

Me: My cd matures on the 20th. How long is the grace period

Dianna: Hi [Tempy]! How may I help you today?

Dianna: Very good question!

Me: thanks

Me: there are no bad questions

Me: that's what they say

Dianna: The Grace Period is a total of 10 calendar days which includes the maturity date.

Dianna: I totally agree.

Me: ah, I see

Me: so the 11 month rate at 1.38- is that a no penalty rate?

Dianna: I'll be happy to discuss our rates with you today, Me. Before I do so, please be advised that our rates are subject to change daily and that the rates you receive will be based off of when your account is funded.

Dianna: Please also be advised that the rates of the Online Savings, Money Market, and Interest Checking account are a variable which means they are subject to change daily.

Me: ok

Me: so... is the 11 month today a no penalty?

Dianna: We offer some of the most competitive rates you’ll find anywhere, but rates can change. So the rate you receive will be the most competitive we offer within 10 days of you funding your CD or the maturity date of your CD.

Dianna: Yes, the No Penalty CD is currently offering an Annual Percentage Yield (APY) of 1.38%.

Me: think that will still be available next week?

Dianna: I'm sorry, Me I really can't confirm that information simply because our rates are subject to change daily.

Me: ah gotchya

Me: I guess that was a BAD question

Me: :)

Me: ok thanks

Dianna: You are very welcome!

Me: have a great weekend

Dianna: Thank you! Please enjoy your weekend as well!

Dianna: Thank you for chatting with us. We value your feedback. Please click the “Close” button at top right to answer a few questions about your experience with us today.

Me: one last question

Dianna: Sure, how can I help?

Me: is faxing a cd rollover request sufficient or do we need to mail it?

Dianna: Once a CD reaches maturity it will go into a 10 calendar day Grace Period. Your Grace Period is the time you have to decide if you would like to make changes or possibly close the CD. If no closure requests are made, on the 11th day from maturity the CD will automatically rollover for an additional term.

Dianna: With this, there is no action required to rollover a CD.

Me: but can we fax the request

Me: like, if we wanted the 11 month, shall we fax the letter to you or mail it?

Dianna: You certainly may fax the request. You may fax your request to 1-866--------. You may attention your fax to "Ally Bank Operations Department". Please be sure to sign the written request and list the account number to apply the change to on the written request.

Dianna: Is that the information you were looking for?

Me: ok thx

Me: yes!

Dianna: Excellent! Is there anything else I can assist you with today?

Me: I could use a nap, but I don't think you can help me with that

Dianna: That's too funny!

Me: aw, thx

Me: you have a great day

Dianna: It was my pleasure to assist you today, [Tempy]. Please enjoy your day!

Dianna: Thank you for chatting with us. We value your feedback. Please click the “Close” button at top right to answer a few questions about your experience with us today.